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Customer Retention - Dashboard Walkthrough
Customer Retention - Dashboard Walkthrough
Laura North avatar
Written by Laura North
Updated over 2 years ago

In this video, Rael talks us through our Customer Retention dashboard, what it means, and how you can use these insights to understand behavior of your most loyal customers, what your customer retention rate is, and where purchases start to drop-off.


โ€‹00:00 What is customer retention?

00:34 Looking at the report

01:45 The importance of the second to the third order

02:05 Getting people to buy twice

02:40 Spotting retention drop-off

03:24 How retention helps forecasting & inventory planning

04:00 What's a good retention rate?

Transcript coming soon

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