In this video, Rael talks us through our Customer Retention dashboard, what it means, and how you can use these insights to understand behavior of your most loyal customers, what your customer retention rate is, and where purchases start to drop-off.
00:00 What is customer retention?
00:34 Looking at the report
01:45 The importance of the second to the third order
02:05 Getting people to buy twice
02:40 Spotting retention drop-off
03:24 How retention helps forecasting & inventory planning
04:00 What's a good retention rate?
Transcript coming soon